What is MSBILL.INFO
on my bank statement?
Likely match
Microsoft 365 or Xbox subscriptionProductivity / gaming subscription — billed on the merchant's own website
Also appears as: MICROSOFT*MSFT*MICROSOFT 365
Worth knowingMSBILL.INFO covers all Microsoft subscriptions: Microsoft 365, OneDrive, Xbox Game Pass, Copilot Pro. Check account.microsoft.com → Services & subscriptions for the specific product.
Cancel on the merchant's website
- Go to the merchant's website and log in to your account.
- Find "Billing", "Subscription", or "Account" in your account settings.
- Select "Cancel subscription" or "Turn off auto-renewal" and follow all confirmation steps.
- Screenshot the final confirmation screen and save the email — this is your proof.
Full step-by-step guide: How to cancel Microsoft 365 or Xbox subscription →
What to do about the charge
Just cancelled?
Create a free Exit Receipt — a timestamped record that you cancelled. After your next billing date, we check whether the cancellation really worked.
Create my free Exit ReceiptCharged after a trial or without warning?
Submit the evidence. If your case meets the six published criteria, you get €3 — guaranteed, paid within 7 days.
Submit my case — €3 bountyIf you do not recognise this charge at all
If you are certain you never signed up for Microsoft 365 or Xbox subscription, consider these steps:
- Check all email accounts for a sign-up confirmation — it may have been sent to a different address.
- Check your Apple or Google account for subscriptions you may have forgotten — free trials convert automatically.
- If you still do not recognise it, contact your bank to dispute the charge as unauthorised. Keep any evidence of your cancellation attempts.