SpiteCash

What is DROPBOX
on my bank statement?

Confirmed match
Dropbox PlusCloud storage — billed on the merchant's own website

Also appears as: DROPBOX.COMDROPBOX INC

Cancel on the merchant's website

  1. Go to the merchant's website and log in to your account.
  2. Find "Billing", "Subscription", or "Account" in your account settings.
  3. Select "Cancel subscription" or "Turn off auto-renewal" and follow all confirmation steps.
  4. Screenshot the final confirmation screen and save the email — this is your proof.

Full step-by-step guide: How to cancel Dropbox Plus →

What to do about the charge

Just cancelled?

Create a free Exit Receipt — a timestamped record that you cancelled. After your next billing date, we check whether the cancellation really worked.

Create my free Exit Receipt

Charged after a trial or without warning?

Submit the evidence. If your case meets the six published criteria, you get €3 — guaranteed, paid within 7 days.

Submit my case — €3 bounty

If you do not recognise this charge at all

If you are certain you never signed up for Dropbox Plus, consider these steps:

  1. Check all email accounts for a sign-up confirmation — it may have been sent to a different address.
  2. Check your Apple or Google account for subscriptions you may have forgotten — free trials convert automatically.
  3. If you still do not recognise it, contact your bank to dispute the charge as unauthorised. Keep any evidence of your cancellation attempts.